Game download URL:https://play.google.com/store/apps/details?id=com.monkeyking.multiverse
Thank you for playing our games! This Privacy Policy describes:
• The ways we collect personal data about you and why we do so
• How we use your personal data, and
• The choices you have about your personal data.
This Privacy Policy applies to The Platform, websites and related services, which we here collectively call the Service.
Data You Provide Us.
• Contact information (such as name and email address)
• Player name and profile information (such as profile photo)
• Your messages to the Service (such as chat logs and player support tickets)
• Other data you choose to give us (such as data to identify a lost account)
Data We Collect Automatically.
• Data about your account and game progress
• Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, and IMEI)
• Data about your device, such as device name and operating system, browser type and language
• Data we collect with cookies and similar technologies (see more below)
• General location data
• Precise geo-location data (GPS, with your consent)
• Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
• In most cases, we also create a Platform-specific ID for you when you use the Service.
Data We Collect From Our Partners.
• Data we receive if you link a third-party tool with the Service (such as Facebook, Line or Google)
• Demographic data (such as to determine the coarse location of your IP address)
• Data to fight fraud (such as refund abuse in games or click fraud in advertising)
• Data from platforms that the games run on (such as to verify payment)
• Data for advertising and analytics purposes, so we can provide you with a better Service
Why Do We Collect Your Data
To make the Service work.
To perform the contract, we process data necessary to
• Create accounts and allow you to play our games and use our Service
• Operate the Service
• Verify and confirm payments
• Provide and deliver products and services you request
• Send you Service-related communications
To Make The Service More Suitable For Our Players.
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
• Update and develop player profiles
• Develop and improve the Service and player experience
• Manage our relationship with you
• Provide social features as part of the Service
• Customize your Service experience
• Respond to your comments and questions and provide player support
• Provide you The Platform offers in the Service as well as in other websites and services, and by email
• Send you related information, such as updates, security alerts, and support messages
• Enable you to communicate with other players
To Show Personalized Advertisements.
Ensuring a level playing field in the Service is a top priority for us.
In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to
• Analyze and monitor the use of the Service and its social features
• Moderate chats either automatically or manually
• Take action against fraudulent or misbehaving players
To Analyze, Profile, And Segment.
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
With Your Consent.
With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events.
Who Can See Your Data
Apart from The Platform, your data can be accessed by others in the following situations:
Other Players And Users.
Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.
Partners Working For The Platform.
The Platform has partners to perform services for us. These partners process your data only at and according to The Platform´s instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
Other Companies And Public Authorities.
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
Advertising And Social Media PARTNERS.
The Service includes features from our partners, such as social media interaction tools. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.
International Data Transfers.
Our Service is global by nature and your data can therefore be transferred anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by the EU Commission and the Privacy Shield certification in case of transfers to the USA.
Your Rights And Options
You have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.
Cookies And Similar Technologies
Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyze use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.
How Do We Protect Your Data
Security Safeguards.
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
Data Retention.
We retain your data for as long as your account is active or as needed to provide you with the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
Age Limits.
We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address.
No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us
Contacting Us
Account Cancellation Agreement
You should read the Account Cancellation Agreement ("Agreement") carefully before you click agree in the cancellation application process. In particular, you are reminded that by successfully submitting a cancellation request, you have fully read, understood and accepted the entire contents of this Agreement. If you do not agree to any of the terms of this Agreement, please stop the account cancellation process immediately. If you have any questions about this Agreement, you may contact our customer service.
If you still wish to continue to cancel your account, your account must also meet the following conditions
• The account is in a safe state: the account is in normal use, not in violation of the treatment (refers to the account for violation of the game related agreements, rules taken to block the account and other processing measures) during the period, and no risk of theft, blocked, banned etc.;
• The account has not modified the password, modified the associated cell phone, bound cell phone records within the last month;
• It has been properly dealt with in-game items and earnings, if not dealt with, as you voluntarily give up;
• No outstanding status orders: including but not limited to recharge activities, yuan treasure, diamonds, gold, props, etc.;
• The account does not have any disputes: including complaints reported, reported by complaints, arbitration, litigation and other disputes.
Account Cancellation
• To further protect your legitimate rights and interests, we have the right to verify that you meet some or all of the cancellation conditions set forth in Article 1 of this Agreement, as appropriate. We have the right to determine whether your account meets the cancellation conditions based on the security status of your account and your use of the relevant products and services.
• In order to protect your account security and property rights, we have the right to verify the identity of the cancellation application to determine whether you are the authorized user of the game account. If we find that the game account does not meet the cancellation conditions after comprehensive judgment, or if the identity verification fails, your cancellation may fail, and you can follow our guidelines for subsequent operations or contact customer service for assistance. Even if we judge that you meet the cancellation conditions, the formal review is based on your commitment (i.e. your own commitment to ensure that the game account meets the above-mentioned cancellation conditions), and you are still responsible for guaranteeing that the game account meets the above-mentioned cancellation conditions, and we do not bear the corresponding legal responsibility for this.
• After receiving your cancellation application, we will complete the verification and processing of your cancellation application within 15 working days.
• However, please note that if you use the account to log in and use the game during the agreed account cancellation request processing period, you will be deemed to have withdrawn the account cancellation request. You also understand and agree that before deleting or anonymizing the personal information under the account, we need some time to sort out and process the personal information under the account in order to maximize the protection of your and other users' legal rights and interests, so there may be some delay in deleting or anonymizing the personal information under the account.
• You understand and agree that during the period of your account cancellation application, if we need to verify the relevant transactions, complaints or other matters related to your account, or if we have other reasonable reasons, we have the right to freeze your account cancellation application and suspend the provision of cancellation services for you.
• During the account cancellation period, we have the right to terminate your account cancellation process at our sole discretion without your consent if your account is the subject of a complaint, investigation by state authorities, or in the process of litigation or arbitration.
You should ensure that you have the right to decide on the cancellation of the account without infringing the legitimate rights and interests of any third party, and that you are responsible for any disputes arising therefrom.
You understand and agree that we cannot assist you in resuming the aforementioned services after account cancellation. Please back up the information and data you wish to retain on your account before requesting cancellation.
• You will no longer be able to use the account to log in;
• Your account profile and history information (including nickname, avatar, message history, etc.) will not be retrieved;
• You understand and agree that after you cancel your account, the recharge balance, game props, gift certificates and other virtual properties you have obtained will be regarded as your voluntary and active abandonment and cannot be used anymore, and all disputes caused by this will be handled by you, and we will not be responsible for them.